Shipping & Returns

Australia post is currently experiencing some shipping delays due to COVID19, social distancing in the workplace & limited flight availability between states & international locations. We apologise in advance, shipping delays should be expected for the coming weeks, International shipments Australia post has advised of a 5 day delay for New Zealand parcels.

While some locations currently running at optimum capacity with regular delivery intervals, we still advise you where possible to order in advance to allow for potential delays.

What are my shipping options?

We ship most of our orders via Australia Post standard post & Express Post for next day delivery to city centre's 2-4 days to regional locations. Orders are shipped and delivered to a valid postal address on business days only (Monday – Friday, excluding major holidays). You can calculate your shipping during checkout.

Ground Shipping (Parcel Post)

Most orders are processed and shipped within 24 hours of purchase, depending on product availability. Any orders placed on weekends or holidays will be processed and shipped the next available business day.

Once your order has been processed, transit time is anywhere between 1 to 7 business days, depending on your shipping address & selection. Shipments may be delayed due to internal server errors, shipping cutoff times (11am business days), weather, and other unexpected conditions.

Charges are subject to change without notice.

Our shipping policy on all parcels is signature on delivery. This is to protect your goods by having you sign for them, we are not able to offer drop in a safe place or authority to leave at the address. This delivery system with Australia post has tracking you will be notified by us when your order has shipped with your tracking number.

Expedited Shipping (Express Post)

Express Post purchases placed by 11:00 am AEST or AEDT will be processed and shipped on the same day, depending on product availability. All expedited shipping orders placed after 11:00 am AEST or AEDT will be processed and shipped the next available business day. Note that these times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.

Please note that orders are shipped and delivered on business days only (Monday – Friday, excluding major holidays).

AEDT = Australian Eastern Daylight Time

AEST = Australian Eastern Standard Time

Charges are subject to change without notice.

Do you ship internationally?

We do ship internationally only to NEW ZEALAND, You can calculate your shipping at the check out.

How will I know when my order ships?

Tracking information will be sent via e-mail upon shipment of goods.

Your email address & mobile number will be submitted to Australia post, Australia post will send email or text communication about your parcel status, expected delivery date & collection information if you're not in attendance when delivery is attempted. Our shipping policy on all parcels is signature on delivery. Because we are a wholesale supplier this is to protect your goods by having you sign for them, we are not able to offer drop in a safe place or authority to leave at the address your parcel must be signed for. This delivery system with Australia post has tracking you will be notified by us when your order has shipped with your tracking number.

What happens with your parcel if no one is available to sign for your parcel at your postal address at time of delivery?

If no one is at your delivery address to sign for your parcel when delivery is attempted. Australia post will notify you via with a calling card, email or SMS (SMS for my post customers) to let you know that your parcel has been taken to your local post office or collection facility, Australia post will hold your parcel for a maximum of 10 Business days. You will require suitable ID with the addressee name to collect your parcel, we include your personal name so this makes picking up a business delivery easier. The addressee name is the name given upon placing the order.

Please see Australia post website via link below for full collection terms.

https://auspost.com.au/receiving/collecting-missed-deliveries

If your parcel is not collected after 10 business days your parcel will be returned to us. We will contact you via email to let you know your parcel has been returned We are able to re ship your goods for a standard re-shipping postage fee of $10.95 this will be invoiced to you at this time. Australia post charge for the re-shipping so we are simply forwarding this cost back to you, when the parcel is returned to us we also pay for this service this is to ensure your goods don't go unclaimed & are not destroyed.

Can I pickup my order?

Unfortunately order pickups are not available at this time.

Return Policy

Due to COVID19 and the nature of our products will require quarantine for 4 business days before staff can attention your return.

If for what ever reason you are unhappy with your order please email hello@misskskin.com

Due to the nature of our products returns of open items is not possible, please choose carefully.

Return Procedure

To initiate a return, contact us at hello@misskskin.com to obtain a return authorisation number within 14 days of receipt of goods/shipment (3 days for shipment damage or defects). It is mandatory that the return authorisation number must be clearly marked on the outside of the packaging. Any returns sent without the return authorisation clearly marked will not be accepted or opened. No return will be considered more than 14 days after original shipment/purchase checkout.

Shipping and handling costs are your responsibility and will not be reimbursed –only the product cost of authorised returns is refunded. Allow 2 weeks for us to process your return once we receive your returned items, refund processing times can take between 1-7 business days to reflect on your bank account/afterpay account. If you choose to return the parcel as a return to sender in original packaging the shipping cost of $10.95 will be deducted from your refund.

Read Product Instructions.

Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly & have no known allergy to the listed ingredients.

Product Damage in Shipment or Defective.

If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt (delivery arrival) to initiate a return.

Cancelling an Order

If you would like to cancel or change an order that you've just placed, please email us at hello@misskskin.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.